Get To Know
Open Approach

Every day, we focus on one thing: helping our clients use technology to make their businesses better.

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Our Values

We remove IT complexity through the practice of trust, integrity and partnership, so that the businesses of today can move forward with confidence.

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We put people first. We’re always ready to listen, to learn, and to help you problem-solve.

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We’re invested in your success, and we’re there when you need us. There’s no problem we haven’t seen.


In business, one day isn’t the same as the next. Got a new challenge that’s slowing you down? We’re on it.


Our thinking is expansive. No matter where you’re going, we can help you get there quicker and easier.

Open Approach’s mission is to use the power of human relationships and the best of proven technology to help businesses thrive.

Our History

When Scott Bernoudy moved to Vermont in 1996 with his wife and newborn, he continued gaining insight into the role technology could play to offset business challenges while working as a Systems Administrator at Vermont Federal Bank and Country Home Products. Inspired to help others do the same, Scott launched Open Approach (OA) in 2002. OA’s goal was to support businesses of all types with a business-friendly philosophy—namely, that computers could and should work like the lights, phones and heat: easily and without hassle.

May 2002

Inspired by his interest in using computers to optimize business operations, Scott Bernoudy started Open Approach to help organizations of all types seamlessly utilize technology to run their business. He also got a PO Box, it was official.

Scott Bernoudy in office
May 2004

Scott quits his day job… then tells his wife. She freaks out. At that point they aren’t making enough money to pay the mortgage.

Shipping Steve in box
June 2006

OA doubles in size when Scott hires the first employee, Steve Charbonneau. Also, Scott figures out how to do payroll.

Wooden sign
October 2006

Scott’s son, Jamison, makes the first OA sign. He misspells “Scott”.

office shelves
November 2008

OA establishes world headquarters in Steve’s Condo. Office furniture (folding tables), provided by Costco.

Open Approach office
August 2013

OA moves into its first official office at the Chace Mill. Thankfully, it came with a used vacuum and air conditioning.

January 2018

Scott Burleson and his company Rail City Information Systems, Inc (RCIS), join OA. Scott and Scott had been great friends through the years, and this is one of those rare marriages that actually works!

Get to know our team

We’re a group of friendly, curious, motivated humans with years of experience helping businesses grow. We love what we do, and we’re proud of the successful long-term relationships we’ve built with our clients. We’re always ready for conversations that help us better understand your needs and how IT can help meet them. And we look forward to getting to know you and your business, so we can help you move forward with confidence. Want to get to know us a little better? This is a great place to start.

Learn More About Us

Rock-solid technology starts with an approachable, world-class team behind it. After all, it’s in our name. Sometimes IT is complicated, but we’ve seen it all, and we’ll take on any challenge.

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