Meet Alexis Hildebrand: Client Relationship Manager & Connector

Building Clarity and Connection

At Open Approach, Alexis Hildebrand plays a critical role in how our clients experience partnership. As a Client Relationship Manager, Alexis focuses on alignment, serving as the connector between client teams and Open Approach’s technical experts.

She works closely with client points of contact to understand their environment, goals, and constraints. From there, she helps translate technical conversations into clear context and shared understanding, so clients know not just what is happening, but why it matters. When questions or concerns arise, Alexis is there to listen, clarify, and help guide the conversation forward.

When work becomes complex — whether it’s a multi-phase project, a shift in priorities, or a time-sensitive issue — Alexis helps keep everyone grounded. She ensures communication flows both ways, expectations remain aligned, and clients feel supported and informed at every step.

Her work is rooted in relationships. Alexis invests real time and care into understanding the people she works with, building trust through preparation, empathy, and follow-through. Clients know they have someone who understands their business and advocates for their needs. Internally, our teams rely on her to provide context, surface concerns early, and ensure solutions align with what clients actually need.

A Trusted Partner in Strategic Conversations

Because Alexis takes the time to truly understand each client’s environment, she becomes a trusted partner in broader conversations around planning, budgeting, and long-term IT strategy. She helps clients think through priorities, ask the right questions, and make informed decisions that align with both their technical realities and business goals.

She doesn’t push solutions; she helps create clarity. By connecting the dots between business needs and technical execution, Alexis helps clients move forward with confidence.

Curiosity, Adventure, and Perspective

Outside of work, Alexis is always up for an adventure. An avid traveler, she’s explored cities and cultures around the world, often seeking out experiences off the beaten path. That curiosity and openness shape how she approaches her work every day.

Travel has taught her how to adapt quickly, communicate across differences, and stay calm when plans change, skills that translate directly into supporting clients through evolving needs and unexpected challenges. Whether she’s navigating a new place or a complex client conversation, Alexis brings the same thoughtful, steady approach.

Watch the 15-Second Feature

Get a glimpse of Alexis in action in our 15-second People of Open Approach spot. This video is part of our monthly series highlighting the people behind Open Approach, and the relationships that make our work possible.

Why It Matters

Strong IT partnerships don’t happen by accident. They’re built on trust, clarity, and consistent communication, especially when environments are complex and priorities are constantly evolving.

Alexis plays a key role in making that possible for our clients. By taking the time to understand their business, their goals, and the people behind them, she helps ensure conversations are productive and decisions are well-informed. She brings clarity to technical discussions, helps surface concerns early, and keeps everyone aligned so nothing gets lost along the way.

Her approach gives clients confidence. Confidence that their questions are heard, their priorities are understood, and their IT strategy is moving forward with intention. By serving as a steady point of connection between client teams and our technical experts, Alexis helps Open Approach feel less like a vendor and more like a trusted extension of the client’s team.

That’s what makes the partnership work, and why her role matters.

Meet More of the Team

Alexis is just one of the people behind Open Approach. Explore more stories from our team and learn how we work together to become a true extension of your support team, helping your business stay aligned, informed, and moving forward.