Solutions | Support | Work From Home & Mobile Support

Work From Home & Mobile Support

Open Approach understands that your employees may work from the office today, their kitchen table tomorrow, and from their car the next day. Yeah, we got them covered.

Our Services

Overview and Value

Let no support question go unanswered! Empower your staff with access to the best technical IT services in Vermont and beyond. With quality remote IT support, two-factor authentication, and VPN access, your workforce can work where ever safely for a concise flat rate.

We’ve seen it all before: A user is suffering from a relatively simple yet annoying issue on their workstation, but to get help resolving it, they need to get permission from their supervisor, who needs to go to their supervisor, who needs to check with accounting. A quick connection with a technician would resolve the issue and improve the user’s productivity immediately, but it all gets bound up in red tape to prevent a surprise technical support bill.

What’s Involved

With Open Approach Remote Help Desk Support, you get fast, unlimited technical support for you and your staff for a flat rate.

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Streamline Frontline Support

Issues are resolved faster when end- users can contact support directly to get help without the fear of costing the company money.

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Direct Contact

Employees can get problems resolved and their questions answered so they can get more done!​

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Flat-Rate Per-User Plan

We offer a single, low-cost plan that won’t change depending on how much you take advantage of it.

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Two-Factor Authentication

Add an extra layer of security even for off-site employees.

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VPN Connection

A secure connection, even if your employee stops at a coffee shop to work while on their way back from a meeting.

Looking to learn more?

No matter what IT problem you’re trying to solve — or what you need to prepare for long-term, we’re here to listen. We specialize in distilling complex challenges and solutions into concise language that every stakeholder can understand. And we do everything with an eye toward our ultimate goals: to increase your IT security and reliability, improve your efficiency, and keep your team and customers happy. Sounds good to you? Let’s talk!

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